Terms & Conditions
You agree to be bound by the Terms and Conditions (“Terms and Conditions”) contained herein by using this Website. Accordingly, you should read them with care. If you do not agree to these Terms and Conditions, do not use this Website or make any purchase from it
The Terms and Conditions contained herein govern your use of, and any purchase from Providence Diamond Website. Providence Diamond reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of this Website in its sole discretion by posting such changes or modifications to this Website. Changes and modifications will be effective immediately upon posting to this Website. Your continued use of this Website following the posting of such changes or modifications constitutes acceptance of them. Therefore, you should frequently review these Terms and Conditions and any other applicable policies to understand the Terms and Conditions that apply to your use of this Website. If you do not want to be bound by the amended Terms and Conditions, stop using this Website.
Product Availability and Pricing Product displayed on this Website is not always available for immediate shipping. While we make every effort to keep the Website current, product is constantly being sold and therefore available inventory is constantly changing. If you need a product shipped within forty-eight hours, we recommend that you contact the Website Customer Service Department at 1-713-627-7787 which should be able to tell you whether or not the product can be shipped in that time frame, or that you provide us with a cell phone num¬¬ber or other information that allows us to quickly contact you in case the item is no longer in stock. If a watch is listed as being out of stock and you call us, we can usually tell you the date that it is expected to be back in stock.
This Website prides itself at offering quality products at reasonable prices. We do not engage in price negotiation and all prices are final. Our prices are subject to change without notice due to fluctuation in the gold market. We also are not perfect and do occasionally make errors in entering data on our website. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, we do not honor inaccurate or erroneous prices. When we notice an erroneous price prior to shipping a product, we will contact you and request your instructions as to whether you want the product at the correct price or wish to cancel the order. If we notice that we have overcharged you for a product as a result of a pricing error, we will credit you for the difference. Please contact the Website Customer Service Department at1-713-627-7787 if you have any questions.
All prices are in United States dollars and payment must be made in United States dollar.
Watch Sizing All watch sales are final purchase. Any watch that has been sized and/or has had the protective adhesives removed is non-returnable, no exceptions will be made.
Product Information on our Website Some of the information that we display on our Website concerning a product comes from the manufacturer, such as dimensions, weights, and sometimes the pictures. Since each item is unique, weights and dimensions list with for each product may vary slightly from the description. For products which are convex or rounded, these dimensions are usually measured prior to the rounding of the metal in the manufacturing process, and this may lead to slight discrepancies. In addition, for products where we state a weight, it is possible that the weight in any and all purchases will vary by as much as .05 carats from the stated weight. For those items which contain more than one diamond, we use the average grade and measurement for carat weight, color and clarity.
Product images are not actual size. We use our best efforts to provide you with an accurate view of our products on our Website. However, in order to let you see the product, it is sometimes necessary to make the product appear larger or smaller than the actual size. In addition, the settings on your monitor can affect color, size and shape slightly.
Gemstones Gemstones may have been treated or enhanced by heating, oiling, diffusion, waxing, etc. These processes may not be permanent and may require special care by the consumer. Please consult one of our jewelry professionals with questions regarding the special care of these items. Colored diamonds may be eradiated and/or treated.
Laser Inscriptions Some of our diamonds are laser inscribed. We do not provide laser inscription services ourselves. We can provide you with contact information for diamond grading labs that provide this service.
Kimberley Process Policy – No Conflict Diamonds Our diamonds are purchased from well-known and respected suppliers. Each of these suppliers has agreed to the standards established by the Kimberley Process, which is an international system for assuring that diamonds come from sources that are conflict free. Read more about the Kimberley Process at the Jewelers Vigilance Committee website: http://www.jvclegal.org.
Order and Shipping Policies At present, we ship only to addresses in all50 United States.
Payment Methods For your convenience, we offer the following payment methods:
Credit cards: Use your Visa, MasterCard, American Express or Discover card.
Debit cards: You may use your debit card if your account allows payments of this size and there are sufficient funds in your account.
Security and Insurance of Shipments We insure each order from when we send it until when you receive it. When your order is in transit to you, your shipment is always risk-free. We also require a signature on all orders, even if you have a signature waiver on file with the carrier. Once you have signed for receipt of the order, you are fully responsible for insuring the item.
Returns Your satisfaction is our top priority, however, due to the nature of watches we do not accept returns of watches purchased online. All online watch sales are final, no exceptions.
Please Note: If you would like to prepay for a watch online and schedule an instore viewing before accepting the watch, we would welcome this and the transaction would be refundable until you accept the watch instore.